01. When will my order ship?
Normal processing time for items is 1-7 business days. Each item has an estimated delivery time in the description. Custom Jewelry & Pre-Order processing time is 2-3 WEEKS, if your order contains ONE Custom Jewelry or Pre-Order piece - your ENTIRE order will ship at the time of your custom order.
You will receive a shipping notification via e-mail once your order has been shipped. The tracking number can be used at USPS.com. We ship all orders from Southern New Jersey.
02. How much is shipping? Do you ship Internationally?
We ship via USPS to the United States for $2.95. Your order will be shipped USPS First Class Mail (2-5 Business Days)
International orders are shipped via USPS Priority International Mail (6-10 Business Days), please contact us via e-mail for International orders - email@example.com
All timeframes are based soley on your time zone !! TheVanityCo LLC. is NOT responsible for packages marked delivered by USPS. Once your package is scanned by USPS, TheVanityCo. LLC no longer resumes responsibility all concerns regarding your package should be forwarded to USPS Customer Service. TheVanityCo. LLC does not replace lost or stolen packages. Please be mindful of package delays during Holiday and peak shipping times.
03. What forms of payment do you accept?
Currently we accept debit and credit cards via Square Payments.
All merchandise is carefully inspected and packaged with care to arrive in great condition. If you receive your order and items are damaged, please contact us IMMEDIATELY (within 48 hours) with photos so we can assess how to assist you best. Returns for store credit MAY be issued and is considered on a case-by-case basis, return request must be send via Connect & Contact page within 48 hours of receipt of your package. Any postal fees that result due to a return/exchange are sole responsibility of the customer. TheVanityCo. LLC reserves the right to refuse returns/exchanges. ABSOLUTELY NO REFUNDS/RETURNS ON CUSTOM JEWELRY UNLESS THEVANITYCO LLC IS AT FAULT (wrong spelling, wrong finish, wrong length, etc.) at which time, we will replace or refund your item free of charge.
**THEVANITYCOLLC WILL ONLY SHIP ORDERS TO SHIPPING ADDRESSES ENTERED AT CHECK-OUT, NO EXCEPTIONS. PLEASE MAKE SURE YOUR SHIPPING ADDRESS IS CORRECT BEFORE SUBMITTING YOUR ORDER**
01. What material is your jewelry made out of?
Please check all descriptions of items before purchasing, most weight/materials are noted. We do offer Custom Jewelry > Nameplate/Necklaces that are 18k Gold-Filled, Rose Gold-Filled, 18k or 24k Gold Plated over Sterling Silver and Sterling Silver finishes.
02. How do I care for my jewelry?
I suggest storing your jewelry in a storage container while not in use. Whether it be plastic bags, totes or jewelry cases - PROTECTION IS KEY. Always be mindful, avoid items/elements such as; water, soap, perfumes/colonges, ect. Do not sleep or participate in rigerous physical activity with your jewelry on. A care tips card is included with all tarnish-resistant jewelry orders. For additional jewelry care tips click here.